We’re sorry to hear that the Mode Earn Phone did not meet your expectations. Before proceeding with a return, we encourage you to follow these steps, as they often resolve common issues:
Steps to Troubleshoot
- Connect to Wi-Fi: Ensure your phone is connected to a Wi-Fi network.
- Update Firmware: Check for and install the latest firmware updates. (See instructions here.)
- Update the Mode Earn App: Make sure the Mode Earn App is up to date through the Google Play Store. (See instructions here.)
If you still wish to return the phone, please refer to the following return policies:
Return Policy
Mode Earn Club Subscription
- Our return policy allows returns within 14 days from the date your phone was delivered.
- To initiate the return process, please email us at earn@modemobile.com.
For more details on our return policy, click here.
Mode Earn Phone Purchased from Amazon or Walmart
- The return policy generally covers 30 days from the date you received your phone.
- To initiate a return, please contact Amazon or Walmart directly.
For further information, here are helpful links regarding their return policies:
Damaged Product?
- Please send us as many photos of the package, and the broken/damaged item(s) you received at earn@modemobile.com. We will do our best to resolve this as soon as possible.
We appreciate your understanding and hope these steps help improve your experience. If you have further questions or need assistance, feel free to contact us at earn@modemobile.com.