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Mode Earn Phone Warranty Information

Updated

This article provides detailed information about the warranty coverage for your Mode Earn Phone, including duration, exclusions, and how to request warranty service.

Warranty Coverage

  • Handset Warranty: 12 months from the date of delivery.

  • Battery Warranty: 6 months from the date of delivery.

Warranty Exclusions

The Mode Earn Phone warranty does not cover issues arising from:

  1. Improper Use or Misuse: Any defects or damage caused by improper handling of the device.

  2. Accidental Damage: Damage resulting from drops, impacts, or other accidents.

  3. Abnormal Conditions: Exposure to sand, dirt, moisture, or damp environments.

  4. Altered Serial Numbers: Devices with missing, altered, or defaced serial numbers.

  5. Unofficial Accessories: Damage caused by accessories not approved by Mode.

  6. Viruses or Software Issues: Problems caused by malware, viruses, or software malfunctions.

  7. Custom Firmware or Modified Devices: Defects due to unofficial firmware or tampered devices.

For a complete list of warranty terms, visit the Mode Earn Phone Warranty Page.

How to Request Warranty Service

To initiate a warranty request:

  1. Send an email to earn@modemobile.com.

  2. Include your device details, purchase information, and a description of the issue.

  3. Our support team will guide you through the warranty service process.

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