How to Return Your Mode Earn Phone

This article explains how to troubleshoot common issues, understand return policies, and initiate a return for your Mode Earn Phone.

Troubleshooting Before Returning

Before requesting a return, follow these steps as they often resolve common issues:

1. Connect to Wi-Fi

   • Ensure the Mode Earn Phone is connected to a stable Wi-Fi network.

2. Update Firmware

   • Check for and install the latest firmware updates.

   • Instructions: Go to Settings > System > Advanced > System Update.

3. Update the Mode Earn App

   • Make sure the Mode Earn App is updated via the Google Play Store.

Return Policies

Return policies vary depending on where you purchased your Mode Earn Phone.

1. Mode Earn Club Subscription

• Return Window: 14 days from the delivery date.

• How to Initiate: Email earn@modemobile.com to start the return process.

2. Mode Earn Phone Purchased from Amazon or Walmart

• Return Window: 30 days from the date of delivery.

• How to Initiate: Contact Amazon or Walmart directly.

• Helpful Links:

  • Amazon Returns

  • Walmart Returns & Refunds

Returning a Damaged or Defective Product

If your phone or package arrived damaged:

1. Document the Damage

   • Take clear photos of the package and damaged item(s).

2. Submit to Support

   • Email the photos and a description of the damage to earn@modemobile.com.

3. Resolution

   • Mode Mobile will review and assist with your damaged product return.

Need Assistance?

• For any additional questions or support, contact us through our Mode Earn App chatbot.

Mode Earn Club members can earn up to 2x the number of points PER ACTIVITY in the Mode Earn App!!! Open this link on your phone to learn more (must have the Mode Earn App updated to version 1.282.0+).