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How to Return Your Mode Earn Phone

Updated

This article walks through returning a Mode Earn Phone — return windows, the return process by purchase channel, and how to handle damaged or defective shipments.

Before returning: try troubleshooting first

Many issues that prompt returns can be resolved with basic troubleshooting. Try these before initiating a return:

  1. Connect to Wi-Fi to make sure your phone can download updates.
  2. Update firmware: go to Settings → System → Advanced → System Update and install any available updates.
  3. Update the Mode Earn App via Google Play Store.
  4. Restart the phone.
  5. Check specific troubleshooting guides:

If troubleshooting doesn’t resolve the issue, proceed with a return using the appropriate process below.

Return windows and policies by purchase channel

Return policies depend on where you purchased your Mode Earn Phone.

Mode Earn Club subscription (purchased through Mode directly)

  • Return window: 14 days from the delivery date.
  • How to initiate: email earn@modemobile.com to start the return process.

Mode Support will provide return shipping instructions. Once Mode receives and inspects the phone, a refund is processed — see Mode Earn Phone Refund Status & Processing Guide.

Purchased from Amazon

  • Return window: 30 days from the date of delivery.
  • How to initiate: contact Amazon directly through their returns page.
  • Helpful link: Amazon Returns

Amazon handles the full return process for purchases made through them. Mode Mobile does not process Amazon returns directly.

Purchased from Walmart

  • Return window: 30 days from the date of delivery.
  • How to initiate: contact Walmart directly through their returns & refunds page.
  • Helpful link: Walmart Returns & Refunds

Walmart handles the full return process for purchases made through them.

Purchased from Best Buy or other retailers

Return policies vary by retailer. Contact the original place of purchase for their return window and process.

Returning a damaged or defective product

If your phone or package arrived damaged, this is handled differently from a standard return:

Step 1: Document the damage

  • Take clear photos of the shipping package (showing any visible damage).
  • Take photos of the phone itself showing the damage.
  • Keep all original packaging in case it’s needed for inspection.

Step 2: Submit to support

Email the photos and a description of the damage to earn@modemobile.com. Include:

  • Your order number.
  • Date of delivery.
  • Description of the damage.
  • Photos of package and device.

Step 3: Wait for review

Mode Mobile reviews your claim and assists with the damaged product return. Damaged product returns are typically approved quickly since the issue isn’t a usage problem.

Tips for a smooth return

  • Include everything in the box. Phone, charger, cable, documentation — all in original packaging if possible.
  • Factory reset before shipping. See How to Reset Your Mode Earn Phone. This protects your personal data and ensures the phone can be refurbished if needed.
  • Remove SIM cards and microSD cards before shipping.
  • Track the shipment. Keep tracking information until the return is confirmed received.

Need assistance?

For questions or support, contact Mode through the Mode Earn App chatbot or email earn@modemobile.com.

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