Daniella

This article explains when sales tax is applied during checkout for a Mode Earn Club (MEC) membership purchase, which states it applies to, and common questions about tax.States where sales tax app...

There are multiple reset options on the Mode Earn Phone for different situations — from clearing cached data to fully wiping the device. This article explains each and walks through how to use them...

If you enter your SIM card PIN incorrectly three times in a row, the SIM card locks for security. To unlock it, you need a PUK (PIN Unlock Code) from your carrier. This article walks through the pr...

This article walks through connecting a Metro by T-Mobile (formerly MetroPCS) SIM card to your Mode Earn Phone. The Mode Earn Phone is fully compatible with Metro’s network, but Metro requires you ...

If your Mode Earn Phone displays a SIM card error, the cause is usually one of four things: the SIM isn’t inserted properly, your account has no active service, the SIM is outdated, or the APN sett...

If your Mode Earn Phone shows “No Service” or no cellular signal bars, the issue is usually incorrect or missing APN (Access Point Name) settings. This article is the main APN troubleshooting guide...

This article covers the warranty terms for your Mode Earn Phone — coverage duration, what’s covered, what isn’t, and how to request warranty service.Warranty coverage at a glance Handset warranty:...

Once you’ve returned your Mode Earn Phone, this article explains how refunds are processed and what to do if yours hasn’t arrived in the expected timeframe.Refund processing time Processing durati...

This article walks through returning a Mode Earn Phone — return windows, the return process by purchase channel, and how to handle damaged or defective shipments.Before returning: try troubleshooti...

If you want to cancel your Mode Earn Club (MEC) subscription, this article walks through three methods. Cancellation takes effect at the end of your current billing period — you keep MEC benefits u...