If your gift card isn’t working, don’t worry—this guide will walk you through the steps to verify and resolve the issue.
Step 1: Verify Your Gift Card Code
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Double-check the code: Ensure you entered the gift card code exactly as it appears in your email or transaction history.
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Look for common errors: Mistyping similar-looking characters (such as O vs 0 or I vs 1) can cause issues.
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Re-enter carefully: Try copying and pasting the code if possible to avoid mistakes.
Step 2: Submit an Issue Resolution Form
If verifying the code doesn’t solve the problem:
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Open our Issue Resolution Form.
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Fill out the required details, including your redemption information and the code you received.
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Submit the form so our support team can review and resolve the issue promptly.
Tips for Faster Resolution
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Check spam/junk folders for your gift card email before submitting a form.
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Have your order details ready (redemption date, item name, and code) to speed up troubleshooting.
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Submit within 6 months of your redemption date—after this period, we cannot resolve gift card issues.