When redeeming rewards or items through the Mode Earn App, it is important to understand the redemption timeframe, issue resolution policy, and cancellation rules. This guide outlines the key steps and policies for a smooth redemption experience.
Redemption Timeframe
-
Users typically have 30 days from the date they receive a reward to claim or use it.
-
Specific redemption terms may vary depending on the reward type; always check the reward’s individual terms before redeeming.
Addressing Redemption Issues
-
Any problems with a redeemed item must be reported within six months from the original redemption date.
-
Mode Mobile cannot provide support or troubleshoot issues reported after six months.
Cancellation Policy
-
Once a redemption has been completed, it cannot be changed or canceled.
-
Users should confirm all redemption details before finalizing the transaction.
Contacting Support
-
If you have not received your redeemed items and it has been less than six months since the redemption date:
-
Fill out the official support form.
-
Provide relevant details, including reward type, redemption date, and account information.
-
-
Mode Mobile support will assist in resolving the issue promptly.
Best Practices for a Smooth Redemption Experience
-
Verify reward details before redeeming.
-
Track redemption dates to ensure claims are made within the allowed timeframe.
-
Report any issues promptly within the six-month support window.