What is happening
Amazon gift card and Mastercard redemptions are delayed because of a general outage affecting the platforms of our payment partners. Your points are safe, and we are actively working with our payment partners to get the delayed redemptions out as soon as we can.
What this means for you
- Your redemption stays pending. It will be sent once our payment partners recover, and you do not need to do anything.
- You do not need to redeem again. A second request will not speed things up, and it may be delayed as well.
- Choosing a different payout option may also be delayed while this issue is ongoing.
- You do not need to open another ticket. If you have already contacted us, we will update you in that ticket.
When will I get my redemption?
We do not have an exact date yet. The usual timing of 2 business days, described in Redemption Processing Times & Troubleshooting, does not apply while this issue is ongoing. We will update this article as soon as redemptions are going out again.
How to check your redemption status
- Open the Mode Earn App.
- Tap the Coin icon at the top of your screen to open your Wallet.
- Tap the Redeemed tab.
- Tap your redemption to see its status.
A status of Pending means your redemption is waiting to be sent. It does not mean anything is wrong with your account.
Related articles
- Redemption Processing Times & Troubleshooting
- How to Retrieve Redemption Card Codes from the Mode Earn App
- How to Claim & Use Your Prepaid Mastercard
Still need help?
If you have not contacted us yet, our Support team can look into your redemption. If you already have, please keep replying in that same ticket, so we can help you as quickly as possible. Thank you for your patience.