If you're having trouble with facial verification, follow these steps to resolve common issues:
1. Whitelist Verification Emails
- Check Spam Folder: Look in your spam or junk email folder to ensure the verification email hasn’t been filtered there.
- Whitelist Email Address: Add no-reply@modemobile.com to your email contacts or whitelist to ensure you receive all necessary communications.
2. Preparing for Facial Verification
- Lighting: Ensure you are in a well-lit area so the camera can clearly capture your face.
- Camera Alignment: Position your face within the oval shape shown on the screen.
- Avoid Obstructions: Do not wear sunglasses, masks, or any other items that cover your face.
- Camera Access: Confirm that the app has permission to use your camera.
- Camera Functionality: Verify that your front-facing camera is working correctly.
3. Getting Additional Help
If you’ve followed the above steps and still encounter issues, you can get support through the following methods:
-
In the App:
- Open the app and go to the “Settings” screen.
- Tap “Ask for Support”.
- Select “I can’t get verified with facial verification”.
- Follow the instructions provided by the chatbot.
-
On the Web:
- Click on the Chat icon to initiate a support chat.
- Describe your issue, and our support team will assist you further.
Conclusion
By following these steps, you should be able to resolve most issues with facial verification. For further assistance, don't hesitate to reach out to our support team either through the app or on the web.