Facial verification is a security feature in the Mode Earn App that confirms a real person is using each account. This article explains why it is required, how your data is handled, and what to expect.
Why facial verification is required
Authenticate real users
Facial verification confirms the person using the app is genuine — not a bot, automated script, or unauthorized user creating fake accounts.
Prevent fraud and duplicate accounts
Without verification, bad actors could create dozens or hundreds of accounts to drain the rewards pool. Facial verification ensures each Mode account corresponds to one real person.
Ensure fair rewards
Protecting the integrity of the points system means legitimate users receive the rewards they earned. Verification is one of the primary defenses.
How your facial data is protected
Limited purpose
Facial data collected during verification is used only to:
- Verify the identity of the account holder.
- Enhance account security.
- Prevent fraud and abuse.
Not shared or sold
Mode does not share, sell, or distribute facial recognition data to third parties for any purpose. Your biometric data is not marketed, monetized, or transferred outside Mode’s verification systems.
Secure processing
- All facial data is processed in compliance with applicable data protection standards.
- Data is encrypted in transit and storage.
- Access to verification data is restricted to systems that perform the verification function.
Frequently asked questions
Why do I need to complete facial verification?
Facial verification ensures that only real, genuine users can access rewards through the Mode Earn App. This protects the community from fraud and keeps reward distribution fair.
Is my facial data stored permanently?
No. Facial data is stored only as long as needed for verification and security purposes, and it is never shared or sold.
What happens if I fail facial verification?
If the verification fails, you may be asked to:
- Repeat the process with adjustments (better lighting, camera alignment).
- Complete verification through a backup partner service with a government-issued ID.
- Contact Mode Support for additional help.
See Troubleshooting Facial Verification Issues for specific fixes.
Do I have to verify again for future redemptions?
Normally no — verification is a one-time process per account. However, you may be asked to re-verify if:
- Your account is flagged for suspicious activity.
- You make significant changes to your account (email, phone number).
- Your account has been inactive for a long period.
What if I am not comfortable with facial verification?
Facial verification is currently required before redeeming points. If you do not complete it, you can still earn points in the app but cannot redeem them. If you have specific privacy or accessibility concerns, contact Support to discuss alternatives.