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Troubleshooting Facial Verification Issues

Updated

If you are unable to complete facial verification in the Mode Earn App, follow the steps below to resolve the most common issues.

Step 1: Ensure You Receive Verification Emails

  1. Check Spam or Junk Folder

    • Look in your email’s spam or junk folder to ensure the verification email was not filtered.

  2. Whitelist the Mode Email Address

    • Add no-reply@modemobile.com to your contacts or safe senders list.

    • This ensures you receive all verification-related emails.

Step 2: Prepare for Successful Facial Verification

  1. Lighting

    • Sit in a well-lit area where your face is clearly visible.

  2. Camera Alignment

    • Center your face within the oval shape displayed on the screen.

  3. Avoid Obstructions

    • Remove sunglasses, masks, hats, or any item that blocks your face.

  4. Grant Camera Permissions

    • Confirm the Mode Earn App has permission to use your device’s camera.

  5. Test Camera Functionality

    • Open your camera app to ensure the front-facing camera is working correctly.

Step 3: Get Additional Help

If you still cannot complete facial verification after following the above steps, contact Mode Earn Support:

In the Mode Earn App

  1. Open the app and go to Settings.

  2. Tap Ask for Support.

  3. Select I can’t get verified with facial verification.

  4. Follow the instructions provided by the chatbot.

On the Web

  1. Visit the Mode Mobile support page.

  2. Click the Chat icon.

  3. Describe your issue, and the support team will assist you.

Most facial verification errors can be resolved by ensuring proper email delivery, using good lighting, aligning your face correctly, and granting camera permissions. If the problem persists, contact Mode Earn Support via the app or web chat.

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