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Account Locked After Too Many Password Attempts

Updated

If your Mode Earn App account is locked after multiple incorrect password attempts, Mode sends you an unlock email with a one-tap recovery link. This article walks through the full recovery process.

Why accounts lock

Mode temporarily locks accounts after multiple incorrect password attempts as a security measure — this prevents automated password guessing. The lock is not permanent and is easy to resolve with the email sent to you.

Step 1: Check your email for the unlock message

Look for an email:

  • From: no-reply@modemobile.com
  • Subject: “Unlock instructions”

The email contains detailed steps to unlock your account.

If you can’t find the email

  • Check your spam/junk folder — unlock emails are sometimes filtered.
  • Use the Resend Email button in the app to request another unlock email.
  • Make sure you are checking the email address associated with your Mode account.

Step 2: Tap the unlock link

  1. Open the unlock email.
  2. Tap Tap to Unlock.
  3. You see a confirmation: “YOUR ACCOUNT HAS BEEN UNLOCKED.”
  4. You are redirected back to the Mode Earn App automatically.

If the app does not open automatically

Tap BACK TO MODE EARN APP on the confirmation page to manually open the app.

Step 3: Log in

Using the same device

  1. Open the Mode Earn App.
  2. Enter your email and password.
  3. Tap Continue.

Using a different device

  1. Close the app on your previous device.
  2. Open the app on your new device.
  3. Enter your email and password.
  4. Tap Continue.

Step 4: Forgot your password?

If unlocking doesn’t help because you’ve actually forgotten your password:

  1. On the login screen, tap Forgot Password.
  2. Follow the prompts to receive a password reset email.
  3. Reset your password and sign in with the new one.

For full password reset guidance, see How to Resolve Login Issues in the Mode Earn App.

Preventing future lockouts

  • Use a password manager to store your Mode password.
  • Enable biometric unlock in your phone settings for faster login.
  • If you forget your password, use Forgot Password before trying multiple guesses that might trigger the lock.

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