Duplicate accounts in the Mode Earn App can be flagged as suspicious activity and may trigger fraud alerts. If you see an error message about already having an account, follow the steps below to resolve the issue.
How to Recognize a Duplicate Account Issue
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Error message displayed: "Looks like you already have an account."
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Meaning: The system has detected more than one account associated with your information. This can trigger fraud alerts and may temporarily block your access until verified.
Steps to Resolve a Duplicate Account Error
1. Contact Mode Support
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On your app or website screen, click the Contact Support button.
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This will connect you with the Mode chatbot.
2. Engage with the Chatbot
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The chatbot will ask you a series of prompts related to your account.
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Provide the requested details accurately (such as your email, phone number, or account ID).
3. Provide Additional Information if Needed
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If the chatbot cannot automatically resolve the issue, your request will be escalated to a support agent.
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Be ready to confirm your identity and clarify which account should remain active.
4. Await Resolution
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The Mode Support team will review your case.
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Once verified, the team will either merge accounts or remove duplicates so that only your correct account remains active.
Frequently Asked Questions
Q: Why am I being flagged for a duplicate account?
A: Duplicate accounts may occur if you sign up with different emails or phone numbers, or if multiple accounts are detected on the same device.
Q: Will I lose my points if I had more than one account?
A: The Mode Support team will ensure that your legitimate account is retained. Any points or rewards on a flagged duplicate account are not be transferable.
Q: How long does it take to resolve a duplicate account issue?
A: Most duplicate account cases are resolved within 1–3 business days after providing the required information.