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How to Report a Bug in the Mode Earn App

Updated

If you encounter a bug in the Mode Earn App — a feature not working as intended, incorrect points, missing rewards, or unexpected behavior — this article shows you how to report it so Mode can fix it.

Before reporting: is it a bug or something else?

Try How to Troubleshoot Issues in the Mode Earn App first. Many issues resolve with a simple app update or restart. If basic troubleshooting doesn’t fix it, it’s likely a bug worth reporting.

Also: for missing points or rewards specifically, the relevant troubleshooting article is often a better starting point:

How to report a bug

Step 1: Open your Profile

  1. Launch the Mode Earn App.
  2. Tap the Profile icon in the top right corner.

Step 2: Open Settings

Tap the Settings (gear) icon in the top right of the Profile page.

Step 3: Ask for Support

  1. Scroll down to the Support section.
  2. Tap Ask for Support.

Step 4: Select the issue category

Choose the category that matches your bug from the list (e.g., Charge Screen, Games, Offers). If your issue doesn’t fit an existing category, select Other.

Step 5: Describe the bug

Write a clear description. Include:

  • What you were doing when the bug happened.
  • What you expected to happen.
  • What actually happened.
  • Steps to reproduce (if you can trigger it repeatedly).
  • Your device and app version (Settings → gear icon → scroll to bottom for app version).

Step 6: Attach supporting evidence (optional but helpful)

Visual evidence helps Support debug much faster. You can:

  • Record your screen. Turn on screen recording, reproduce the bug, stop recording, and attach the video.
  • Take a screenshot of the issue or error message.
  • Upload a file from your phone’s gallery showing the problem.

Tips for useful bug reports

  • One issue per report. If you have multiple separate bugs, submit them as separate reports — easier to track and fix.
  • Include timestamps. “It happened at 3:47pm EST on April 22” is much more useful than “earlier today.”
  • Specific beats general. “The Reveal Boxes button does nothing when I tap it” is better than “Mystery Boxes aren’t working.”
  • Mention if it’s reproducible. Does it happen every time? Only sometimes? Only after specific actions? This helps Support find the cause faster.

Why reporting bugs matters

Your feedback is crucial for improving the app. Every bug report is reviewed, and recurring issues are prioritized for fixes. Thanks for helping make the Mode Earn App better for everyone.

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