If the charge screen or lock screen features in the Mode Earn App are not working correctly, follow the steps below to resolve the issue.
Step 1: Relaunch the Mode Earn App
-
Log Out of the App
-
Open the Mode Earn App.
-
Navigate to the Settings or Profile section.
-
Select Log Out.
-
-
Close the App Completely
-
Remove the app from your recent apps list.
-
Alternatively, use your device’s app manager to force close the app.
-
-
Reopen the App
-
Wait a few seconds before reopening.
-
Check if the charge screen or lock screen now functions properly.
-
Step 2: Clear the App Cache (Android Devices)
-
Open Device Settings
-
Tap the Settings app on your Android device.
-
-
Access Apps or Application Manager
-
Select Apps or Application Manager (label may differ by device).
-
-
Find the Mode Earn App
-
Scroll through your installed apps.
-
Select Mode Earn App.
-
-
Clear Cache
-
Tap Storage.
-
Tap Clear Cache.
-
⚠️ Clearing the cache does not delete your account data. It only removes temporary files to improve performance.
Additional Troubleshooting Tips
-
Check for App Updates
-
Open the Google Play Store.
-
Search for Mode Earn App.
-
If an update is available, tap Update.
-
-
Restart Your Device
-
Power off your device.
-
Wait a few seconds, then turn it back on.
-
Open the Mode Earn App again.
-
When to Contact Support
If the issue continues after following the troubleshooting steps above:
-
Contact Mode Earn Support directly through the app.
-
Provide details such as your device model, operating system version, and a description of the issue.