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Lock Screen and Charge Screen Troubleshooting

Updated

If the Charge Screen or Lock Screen features aren’t working correctly, this article walks through the specific steps to fix them. For general app issues, see How to Troubleshoot Issues in the Mode Earn App first.

Step 1: Relaunch the Mode Earn App

Log out

  1. Open the Mode Earn App.
  2. Navigate to Settings or your Profile.
  3. Select Log Out.

Close the app completely

  • Remove the app from your recent apps list by swiping it away.
  • Alternatively, use your device’s app manager to force close the app.

Reopen and log back in

  1. Wait a few seconds.
  2. Reopen the Mode Earn App.
  3. Log back in with your credentials.
  4. Check if Charge Screen or Lock Screen functions correctly now.

Step 2: Clear the app cache (Android)

  1. Open your device Settings.
  2. Select Apps or Application Manager (the label varies by device manufacturer).
  3. Scroll through installed apps and select Mode Earn App.
  4. Tap Storage.
  5. Tap Clear Cache.

Safe action: clearing the cache does not delete your account, points, or settings. It only removes temporary files to improve performance.

Step 3: Check permissions

Charge Screen and Lock Screen require specific permissions. Make sure these are granted:

Display over other apps (Android)

  1. Go to Settings → Apps.
  2. Find Mode Earn App.
  3. Tap Appear on top or Display over other apps (the label varies).
  4. Ensure the toggle is ON.

Battery optimization

Battery optimization can prevent Charge and Lock Screens from appearing:

  1. Go to Settings → Battery → Battery optimization (or similar).
  2. Find Mode Earn App.
  3. Set it to Not optimized or No restrictions.

Step 4: Check for app updates

  1. Open the Google Play Store (Android) or App Store (iOS).
  2. Search for Mode Earn App.
  3. If an update is available, tap Update.
  4. Open the app again after the update.

Step 5: Restart your device

  1. Power off your device fully.
  2. Wait a few seconds.
  3. Turn it back on.
  4. Open the Mode Earn App.

Verify the feature is enabled

Double-check that Charge Screen and/or Lock Screen are actually turned on in Settings:

When to contact Support

If the issue continues after all the troubleshooting steps above:

  1. Contact Mode Support through Settings → Ask for Support.
  2. Provide:
    • Your device model.
    • Your OS version (Android or iOS).
    • Your Mode Earn App version.
    • A clear description of what’s happening (e.g., “Charge Screen doesn’t appear when I plug in my phone”).
    • Screenshots or a screen recording if possible.

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