It's important to note that redemption claims typically have a 30-day window from the date of receipt. However, this timeframe can vary depending on the specific redemption terms.
If you encounter any issues with redemption fulfillment, it's crucial to address them within six months of the original fulfillment date. Troubleshooting any problems beyond this six-month period is unfortunately not feasible, and we will not be able to process any requests for assistance with these issues.
Moreover, any redemption issues that are older than six months will not be eligible for reissuance or refund. We encourage you to keep track of your redemption dates and promptly address any concerns within the stipulated timeframe to ensure a smooth and hassle-free experience with your redemptions.