If you try to log in to your account too many times and keep getting it wrong, your account will get locked. Don't worry, though. You'll get an email from "firstname.lastname@example.org" with the subject "Unlock instructions." This email will have all the steps you need to follow to get back into your account. Just check your inbox for the email and follow the instructions.
The app notification that you will get after too many unsuccessful login attempts is shown below.
The email that you will receive after unsuccessful login in attempts is shown below.
If you didn't get the email or can't find it in your main inbox, don't worry. There's a "Resend Email" button in the app that you can use. But before you do that, it's a good idea to check your email's spam folder. Sometimes emails end up there by mistake. So, take a quick look in the spam folder, and if you still can't find the email, go ahead and use the "Resend Email" button in the app.
Once you receive the email, all you have to do is tap on "Tap to Unlock" button to unlock your account.
When you tap the button, the confirmation message "YOUR ACCOUNT HAS BEEN UNLOCKED" should appear on your screen and you will automatically be directed to Mode Earn App.
If the application does not open automatically on your phone then simply click "BACK TO MODE EARN APP" which should open the application on your phone.
If you're using the same device for the Mode Earn App and followed all the instructions given, you'll be taken straight to the app. There, you can log in again using your correct email id and password. Just tap on the "Continue" button like it shows below.
But, if you opened the "Unlock instructions" email and clicked on "Tap to Unlock" from a different device, here's what to do next: Close the Mode Earn App on your usual device and then open it again. After that, you should be able to log in with your email id and password by tapping on the "Continue" button, just like below.
If you forgot your password and performed too many unsuccessful login attempts, we strongly recommend resetting your password by tapping on the "Forgot Password" button.