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Earn Points by Shopping: Cash Back in the Mode Earn App

The Cashback feature in the Mode Earn App lets you earn points when you shop online through participating retailers. As with receipt scanning, this feature is currently available for US users only.

This article explains how cashback works, why rewards take time to appear, and how to avoid common tracking issues. 

đŸ›ïž How Does Cashback Work?

  1. Open Shopping in Mode

    • Tap the Shopping card on the Home screen

    • Switch to the Cashback tab

  2. Browse or Search Retailers

    • Find stores or deals by category or retailer name

  3. Tap “Shop Now”

    • This activates the cashback offer

    • You’ll be redirected to the retailer’s website

    • A cashback tracking session starts and is valid for 1 hour

  4. Complete Your Purchase

    • Finish checkout on the same website and browser

    • Do not:

      • Copy/paste the link into another browser

      • Switch devices

      • Open the retailer directly outside the app

  5. Order Tracking & Validation

    • After purchase, your order is tracked

    • Cashback enters a validation period (typically 15–45 days)

  6. Receive Your Reward

    • Once validated, points appear in your account as “Cashback Reward.”

⏳ Why Does Cashback Take Up to 45 Days?

Cashback rewards are confirmed by the retailer, not instantly by Mode.
Retailers need time to verify that:

  • The order was completed correctly

  • The purchase was not returned or canceled

  • The transaction was valid and non-fraudulent

This validation window helps ensure accurate rewards and prevents abuse.

❌ Why Didn’t I Receive Cashback?

Common reasons cashback may not track:

  • The purchase was not completed through the in-app “Shop Now” link

  • The cashback session expired before checkout

  • A different browser or device was used after tapping “Shop Now”

  • The order was canceled, returned, or partially refunded

  • The order is still within the 15–45 day validation period

🆘 What If I Still Don’t See Cashback After 45 Days?

If 45 days have passed and none of the above issues apply:

  1. Open the Mode Earn App

  2. Go to Settings

  3. Select Ask for Support

  4. Include:

    • Retailer name

    • Order number

    • Purchase date

    • Confirmation that the purchase was made through Cashback

Our support team will investigate with the partner.

⚠ Important Cashback Tips

  • Always start shopping by tapping “Shop Now” inside Mode

  • Complete checkout in the same browser and session

  • Avoid ad blockers or private browsing during checkout

  • Cashback eligibility and rates may vary by retailer

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