Missing points

Chadj649

August 07, 2025 18:27

So we have to get support on the playtime app for tracking problems on the mode app…

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  Daniella

  • Community manager

  August 19, 2025 05:34

  Hi there,

  If you are missing points or having tracking issues with any games or offers in our app, there are a number of possible reasons, such as:

  • being flagged by the game partner for suspicious activity
  • not being a first time user of the game
  • using VPNs, emulators or any other similar devices
  • unstable internet connection

  The specific Playtime offerwall within our app is run separately by that partner, which is why we suggest reaching out to them directly through the support button as they have more visibility to troubleshoot possible issues.

  If you are having any specific game or offer issues, please feel free to reach out to our support team through the chat option at the right of your screen as well - we are always happy to help! 

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