Understanding Installs and Points
The Installs feature in the Mode Earn App is provided through our partnership with AirFind. AirFind supplies the apps featured in this section. Occasionally, there may be discrepancies where an app requires more actions than initially indicated to earn the promised points. These issues are typically unintentional.
What to Do If You Encounter an Issue
If you find that you have not received the points you expected, follow these steps to resolve the issue:
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Check the Following Before Contacting Support:
- No VPN: Make sure you did not use a VPN during the download and installation process.
- Download Source: Confirm that you downloaded the app from the Google Play Store.
- Email Match: Verify that the email associated with your Google Play Store account is the same as the one used for the Mode Earn App.
- App Interaction: Ensure you have opened and interacted with the app for at least 15 minutes.
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Gather Information:
- Take a screenshot of the app where you did not receive points.
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Contact Support:
- Open the Mode Earn App.
- Access the chatbot for support.
- Inform the support team about the specific app that didn’t credit you points and provide the screenshot for review.
What Happens Next
If you meet all the conditions above and are still not receiving your points, there may be an underlying issue. Our support team is committed to resolving such issues and will work to rectify the situation as quickly as possible.