When redeeming a reward or item, it's essential to understand the following guidelines:
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Redemption Timeframe:
Typically, you have 30 days from the date you receive your reward to make any claims or use it. Note that this period may vary based on specific redemption terms. -
Addressing Issues:
If you encounter problems with your redemption, you must address them within six months from the original redemption date. After six months, we are unable to provide support or troubleshoot any issues. -
Cancellation Policy
Unfortunately, per our redemption policy, once a redemption has been made, we are unable to change or cancel the redemption. -
Contacting Support:
If you have not received your redeemed items and it has been less than six months since the purchase date, please contact our support team by filling out this form.
By adhering to these guidelines, you can help ensure that your redemption experience is smooth and satisfactory.