Things can go wrong at times. Please be sure to follow the key steps to ensure a successful verification:
a. You are in a well-lit area.
b. Position your face on the oval as directed.
c. You are not wearing sunglasses, masks, or any other face covering.
d. Ensure that camera permissions are granted.
e. Check that your front-facing camera is operational."
If you followed all suggestions and are still having issues, please reach out to support by following these steps:
1. Navigate to the “Settings” screen
2. Tap on “Ask for Support”
3. Select “I can’t get verified with facial verification”
4. Follow all the steps given by the chatbot
