What to Do If Points Aren't Reflected
If you’ve completed an offer and it shows as "Completed" in the In Progress section but isn’t reflected in Your Entries or Earning History after 24 hours, follow these steps:
Contacting the Partner
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Understand the Process:
- Please note that Sweepstakes offers are managed by a trusted partner, not directly by us. If you encounter issues, the partner responsible for the Offer Wall will assist you.
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How to Contact the Partner:
- Access the Sweepstakes Feature: Open the Sweepstakes section on the platform.
- Click on "Get Entries And Points": This will lead you to the relevant options.
- Find the Three Dots: Locate the three dots in the upper left corner of the screen.
- Select "Contact Us": Click on the three dots and choose "Contact Us" from the drop-down menu.
- Follow Instructions: Detailed instructions on how to get in touch with the partner will be provided. They are available to help resolve any issues related to your Sweepstakes offers.
Why Contact the Partner?
The partner manages the technical aspects of the Offer Wall and can provide specific support for issues related to missing points or offer discrepancies.