We're sorry to hear you're running into some issues with the verification process. Don't worry, here are basic troubleshooting steps that can help your situation:
1. After you input your phone number, you only need to press the 'Submit' button once and wait for the code to arrive.
2. The verification message sent by the server may be delayed due to several factors such as poor network signal reception or unavailability of the carrier's network. It is important to only try again once the penalty time has elapsed.
3. If you happen to receive multiple verification codes, select the recently received.
4. Kindly take note that you need to use a live mobile phone number for it to work. Landline phone numbers and virtual phone numbers (VOIP) won't work and won't generate a code.
Hopefully, this solves the problem. If it doesn't, we recommend checking out our Advanced Troubleshooting Guide.
