If you're experiencing difficulties with the phone verification process, consider the following additional troubleshooting steps:
1. Verify Phone Number and Country Code
- Check Correctness: Ensure you’ve entered the correct country code and phone number.
- Omit Leading Zero: Try entering the phone number without any leading ‘0’ at the beginning.
2. Contact Your Carrier
- Blocked Messages: The verification message may be blocked by your carrier or email service provider. Contact your carrier to check if there are any restrictions or blocks on receiving such messages.
3. Check SMS Blocklist
- SMS Settings: Review your phone's SMS blocklist settings to ensure that verification messages are not being blocked.
4. Address Network Connection Issues
- Network Problems: Poor network reception or connectivity issues might delay the verification message. Wait for at least 5 hours or try again after the penalty time has passed.
Steps to Follow
- Update SMS Blocking Settings: If you adjust your SMS blocklist settings, retry requesting the verification code.
- Avoid Multiple Attempts: If you receive multiple codes, use only the most recent one to avoid confusion.
Additional Help
If the issue persists after trying the above steps, please contact us:
- Email Support: Send an email to support@modemobile.com.
- Provide Details: Include screenshots of your SMS blocklist settings and any error messages you receive.
We’re here to help resolve your verification issues as quickly as possible. Thank you for your patience!