Due to our redemption processing procedures, it can sometimes take up to 7 business days for your redemption to be completed.
The delivery timeline for products can vary, ranging from 1-2, depending on the destination. We kindly ask for your patience during this period. If you haven't received your product within this timeframe, there could be several reasons for the delay.
- International shipping, in particular, can be a bit slower, with numerous unforeseen factors impacting the delivery time. If your product is taking longer than expected, this is the most likely scenario.
- In some cases, your account may have been flagged as suspicious, and we are conducting checks to ensure there is no fraudulent activity. You can review all the potential reasons for a suspicious flagging here. If we determine that fraudulent actions have occurred on your account, you may be temporarily blocked from using Mode Mobile, and your reward will not be processed. If this happens, you will be notified.