If you encounter difficulties during the sign-up process or while completing an offer, this guide will help you determine the right course of action for resolving these issues.
Issues with Offer Sign-Up or Completion:
- Contact the Advertiser:
- For problems encountered during sign-up or while completing actions for an offer, reach out directly to the advertiser.
- Since these activities occur within the advertiser’s platform, Mode is unable to provide support for these specific issues.
Issues with the Mode App or Completed Offers:
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Request Support for App Issues:
- If you experience problems with the Mode app itself, or have concerns about a completed offer, we are here to help.
- Follow these steps to get assistance:
- Open the Mode Earn App.
- Navigate to the Settings screen.
- Select 'Ask for Support'.
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What We Can Help With:
- Our support team can assist with issues related to the Mode app.
- We can also help with any concerns you have regarding offers that have been completed.
For issues related to the advertiser's platform, contact the advertiser directly. For problems with the Mode app or completed offers, use the in-app support feature. Our team is dedicated to helping you resolve any issues and ensuring a smooth experience.